Skip to main content

Are you pissed about your iPhone?

Yeah, my friend Spike said he's OK with the rebate and still loves ya'. But I'm not as forgiving. Maybe it's because I've been a loyal Mac addict since owning my first //e in the 80's. Maybe it's because I tell everyone to buy your stuff, the design rocks and your products "just work". But you really, really, really screwed us -- and I'm not ready to let it go.

A few weeks ago I said that the #1 question I got from people was "Do you like your iPhone?". That question, when dissected, was essentially "For the price of $600, is it worth the money?". And in their tone I could sense a semi-jealous, inquisitive tone -- which in my mind means you're on your way to increasing sales. Make the kick-ass product, get people to talk about how great it is, take care of the customer and the rest will take care of itself. Well, I learned from the first battery lawsuit on the iPod that you're not really interested in taking care of the customer. The "underdog", Microsoft vs. the world role can only take you so far, and the evangelism of your brand stops. This is also known as "Stopped Drinking The Kool-Aid". I'm not about to toss my MacBook Pro, however you've really crossed a line. I expect more of you, Apple, than to act like the rest of the cellphone industry. That's what makes you "Different", as your mantra states.

The question I get now is "Are you pissed?". That's what it's come down to, a matter of blindly saying "YES, I LOVE APPLE AND STEVE AND WHATEVER THEY SAY IS SCRIPTURE", which is just ignorant, or "You know, I'm really not thrilled. I'm hesitant to drop another $100 in 'credit' at the Apple Store after that screw job. Apple's way has never been about price cuts or acting like the rest of any industry, let alone the cellphone industry -- it's been about great products that get people talking, and after this move I'm feeling chapped in the arse", which is the point at which I realize that if another company hired great designers and made a solid product and took care of the customer, they'd trump Apple.

So answering the daily question -- yeah, I'm still pissed. No one likes feeling ripped off. And the whole "HOLY SHIT - THAT IS THE COOLEST THING I'VE EVER SEEN" conversation isn't about that anymore, but instead is "Wow, you got fucked". And as a consumer, that's the last place I want to be when I think about your brand.



Comments

Spike said…
I think it's okay to still be pissed. But it'll go away eventually, won't it? If not, I'll be happy to take all your Apple products off of your hands (and the $100 credit).

I'm not saying what Steve did was right, I'm just saying that I'm over it. Those that ask you if you're pissed are the ones that are SO thrilled that they finally have something on us and Apple. After all, Dell, Microsoft, and the rest of the boys out there are constantly screwing up. And let's face it, they are low loyalty brands already. www
David Binkowski said…
I know, I know. And no I'm not coughing up my Mac stuff, although it would be cool to send my old G4 Power Cube and let you guys go wild on it. :)

Popular posts from this blog

How to Rick Roll Someone

I've noticed a lot of traffic to my blog from a post I did on Rick Roll. In particular, people are looking for how to do it. So, without further adieu, here's a quick 1, 2, 3 on "How to Rick Roll Someone."


Pick your target. This should be someone not suspecting a peculiar link, email or heads up. Works great if you're the guy/girl in the office known for sending YouTube links via IM
Grab the URL. The YouTube video is probably the easiest to snag, because the URL isn't a dead giveaway. Sites that truncate URLs like SnipURL and TinyURL are handy if you want to send folks to yougotrickrolled.com.
Pick your delivery method and send! IM, email, blog (wink!), what-have-you.


Please, feel free to get creative. Our programmers used a "Can someone test this site?" email to the office to Rick Roll the entire staff. Or better yet - send the URL along to unsuspecting family members as "Our newest family pictures!".

Another fun way is via conference or phon…

My first Facebook spam!

Well, that didn't take long. I was spammed twice today via my Facebook profile by someone named Andrea Rowe, saying that she likes my profile picture (flattery is my weak spot) and wanted to chat. She's promoting a site through one of the TinyURL-esque sites and let me know that her username is "foxy_hotty". Here's her follow up message:


hi there David, how's it going? i wanted to chat with you, but they don't have that here, whatever. if you'd like to, you can check out my other profile at http://snipurl.com/XXXXX my username's foxy_hotty. we can chat there, just dont mind the bad pics, lol. soooo, ya, see you i hope.


Yes, I edited the SnipURL ending because I refuse to give spammers free promotion or even worse, the click through. For those unaware, sites like SnipURL and TinyURL allow you to send truncated versions of URLs, which is particularly handy when you're posting URLs to your blog (formatting) or SMS-based tools like Jaiku and Twitte…

Fake Facebook Likes and Twitter Followers -- And the Implications for Brands

This post originally appeared on the Large Media blog.


There's been a lot of talk about Twitter followers lately, including both presidential candidates, celebrities, musicians and the like utilizing services to game their numbers. Specifically, a lot of the "Top 10" have been found to have a substantial amount of fake followers, in some case to the point where 70% of their following is either bots or inactive profiles. Most articles and infographics on the subject are telling, however with a little digging you can find out that there are also social media "experts" utilizing the service to give the appearance of bloated numbers. Intrigued, and given our rare propensity to tweet as an agency, we wanted to see what the fuss was about.

So we gave it a try.

Discovery

In August we saw some ads on a third party Twitter "profile checker" site  saying they can send a thousand followers your way for $9. The process is pretty simple: select how many followers yo…