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What the Twitterfication of Facebook Means

Facebook unveiled their new home page Wednesday and I have to say - it's awfully Twitteresque. The center well, or "stream", of content on the page is now an ajaxy, auto-updating time line of your network's status updates. The language at the top has changed as well, from "David Binkowski is" to "What's on your mind?". (Twitter's call to action has always been "What are you doing?")

I think this signals a "game over" for Twitter for several reasons. I'm not saying they're going under, but the site will never achieve the sort of growth MySpace or Facebook have, and without a suitor it's unlikely they'll ever become profitable or sustainable. Aside from "No reason to join Twitter now", let's get to 5 reasons why I feel this way:

1. Usability

Twitter's site has never changed. It's a linear, hard to follow, gigantic message board thread. Sure, they acquired Summize to provide a basic search, and there are tons of third party apps like TweetDeck that may help you get a little organized, but I'll ask you this: What's the first thing people say when you tell them what Twitter is?

"I don't get it."

And therein lies the problem. If I describe a message board ("A place where people with common interests gather to discuss that interest"), a blog ("A publishing tool with an author or author's point of view on topics where you can comment") or social network ("A virtual place for your real life friends to stay in touch") they all make sense. When people explain Twitter ("What you're doing in 140 characters or less") the first response is "Why would anyone care what I'm doing?". Even more poignant is "Why would complete strangers care what I'm doing?"

On top of the "Who cares?" question, the best solution for categorizing topics and information is through the use of hashtags. Ma Bell would be proud.

2. Friends vs. Followers

I have friends. You have friends. I have readers. You have blogs you like to read. And then there's Followers. I'm not saying that I haven't met my Followers in real life, but of the roughly 1,300 Followers I have on Twitter I've maybe met 100 in person. And of those 100 most of us are friends on Facebook. Real friends, mind you. I'm not discounting that people think I'm funny or interesting or look like a good candidate to start a MLM business or need a life coach, but the reality is that there's a mutually beneficial relationship, much like in business, for following and return following people on Twitter. Which brings me to my next point:

3. Facebook isn't about self-promotion

Check out the bio of the folks you follow on Twitter. I'd wager dollars to donuts that they have a URL they're promoting somewhere in there, whether it's their blog, their company or their MySpace music page. Look at their tweets and you'll probably find links to their posts and press releases. Hell, there are even companies that will help you monetize the truncated URLs you're sending around. And while we're at it, there are also services that will help you gain 10,000 followers overnight. Talk about authentic.

Facebook, unlike MySpace or Twitter, isn't about a self-promotional game or race to the most followers. It's about hanging out with co-workers outside of the office. Or connecting with childhood friends. Or college classmates. Or people who live down the street. You typically wouldn't add someone as a friend on Facebook you didn't know, well, because that's where your private life is kept. Sure, there are privacy features to limit your profile, but aside from awkward employer/employee, ex-boyfriend/husband/wife/girlfriend and parents "friendings" the content is your private information that you choose to share with people you know vs. broadcast to the world.

4. Spam

We're all familiar with the Twitter cast of cartoon characters, in particular the Fail Whale and 404 upside down bird. Recently Twitter's had to add a more ominous friend to the tribe that I call the Spam Owl. The Spam Owl is what appears when a Twitter account becomes suspended due to "suspicious activity". I'm not sure why they don't just say "We caught the spammer!" and instead present it like there's an FBI investigation for money laundering or a TSA security breach like a forgotten backpack in an airport crowd, but I digress.

Spam has become so prevalent on Twitter that several A-list bloggers have quit using Twitter or reverted to dropping everyone on their "friend" list and only adding the people they know in real life. (The other reason is that they found it impossible to "follow" tens of thousands of people and conversations, which speaks to the lack of usability and impersonalization of the tool). And much like email spam, there's no way outside of a CAPTCHA to stop it. Even with the best intentions, a n00b might not know this unspoken "Twettique" that says you shouldn't add a ton of people and let your following grow organically.

Facebook has had its share of virus attacks, but nowhere near the volume of spam that one gets on Twitter on a daily basis.

5. Revenue

Argh, this pesky one keeps coming up, doesn't it? Just over a year ago Jason Calacanis gave Twitter three ways of monetizing the service, none of which have come to fruition. Twitter hired a biz dev guy back in December to look at monetization of the tool, and one rumor has it that businesses would have to pay for corporate accounts. As I tweeted, I'm not sold on that idea unless they provide metrics and better functionality.

On top of this problem, the company has been funded handsomely but is bleeding so badly that they shut off outbound messaging in the UK.

Facebook, in comparison, had an estimated revenue of $300MM and is innovating new platforms for brand engagement, including live streaming (Obama, NBA All-Star game) and targeted ads. They built mass, allow you to keep your network small, and offer brands the opportunity to engage through earned and paid methods. All they need to add is an e-commerce platform and they could literally become your own private internet.

But, what about all that press?

Techcrunch recently was startled at all of the press Twitter gets. I'm not. The boys at Twitter do a remarkable job of pimping their service to the media and did a phenomenal job of getting influencers and early adopters on board. But let's call it what it is - an RSS feed with a personality. Remember, this is a microblog, and while people want to call it several things nothing more, nothing less. It's possibly including a loose, self-promotional social network (although I think it's really a lame message board via SMS and third party apps - except on message boards it's easier to find useful information because q&a is longer than 140 characters) and or "the next Google" (that is an utter joke, btw - Google makes money)..

Twitter wanted press and that is exactly what it got. The site is now filled with marketers, promoters, PR people, brands, journalists, publishers and programmers. As a PR tool it's wonderful, as Frank can attest to. And as a cable news channel, it makes you feel you're more relevant.

Before you jump into the comments and start bashing because TechCrunch covers it every other blog post (ok, not every other, but come on), let's put all of this hype into perspective outside of the echo chamber. Here's a breakdown of unique visitors to Facebook and Twitter via Compete:



Like it or not, Facebook is still eating everyone's lunch. And by changing the status updates to become a more usable, functional, dynamic, personal version of Twitter they're likely to have everyone's dinner too.

3/25/2009 Update: This video from Current captures Twitter perfectly:




Comments

Sorry, hate facebook,love twitter! So no contest for me! But great in-depth post ...and each to their own of course! I'm one of those who loathes having to drag over to Facebook and log in ... and I'm interested in fast sharing of ideas/theories etc not party pics! I actually dont care if someone has a url 2 share - if it is fresh and intelligent-looking I will click on it - good for them I say! I do the same! (Looked at 2 random twitter urls 2day a)I found out u could post poems on Assoc. Content and b) this one! (a recommendation) I also have 4 notifications from Fbook to check on....but I cant be bothered 2 get over theere and trawl through all that stuff! Horses for Courses? Thanks for the post.
Anonymous said…
Twitter is so easy. Plus it's open and very fast. Facebook is getting better and better, but it is complicated and very hard to navigate. If you stay in your own little world, Facebook is ok. Twitter is just wide open. I don't "get" what people don't get about twitter.
Anonymous said…
I have been on Facebook for a year and a half now. I joined Twitter 2 months ago - and just can't get into it. You are right a lot of folks do not know what it is, especially the more "mature" crowd,- who by the way is quite present on Facebook.

I for one like seeing the pics, and reading longer notes on Facebook.
On Twitter I cannot believe the amount of nothing-ness that gets sent to me - really - who cares? Think I will shut down my Twitter account. oh, and I do "get it", I just don;t care to "get it"!
Lauren Brander said…
Ironically, I found your blog through Twitter. This argument is definitely an interesting one, and one that is not often argued this well, by someone so familiar with both Web sites. I feel that if Twitter commits itself to improvement (as in virus prevention and better hyperlink capabilities- I'm tired of shortening everything) than it can be competitive with Facebook. As of now, I use Twitter far more often than Facebook, and it's because it's easy, streamlined and I don't get nearly as distracted.
David Binkowski said…
@inspiredWriting the down side to Facebook is the monetization aspect, for sure. the Apps craze is over but other companies have repositioned how they use Apps (e.g. Zombies vs. Top 5) to fit into a user's life.

@Anonymous i disagree. it's easy to join but it's definitely not intuitive. i think Twitter fills a void for parents or adults without social networks because they can connect with each other.

@Anonymous2 exactly. people shouting hoping someone listens most of the time. Heh. :P

@LaurenBrander i'd argue you found my blog through today's intern challenge but it's neither here nor there. my Twitter stream is full of nonsensical garbage that my friends and clients find entertaining. when they want my opinion they call, IM, email or meet with me -- or, if it's a larger issue, i'l blog it for everyone to read.

i also have 0 confidence that Twitter will change since their model is to be simple, open up the API and let 3rd parties create apps and usable tools. if Google et al buys them it's only because they think they can monetize it by incorporating the content into search, not because they're looking to increase the service's up time or add enhancements (check out Jaiku).
"Occasionally bragging about my unexceptional life". Boy, this really is the essence of Twitter. But sadly it is the essence of every other social media instrument as well, this including Facebook, Hi5, Flikr or similar...
hawatz said…
great

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